Change Merchants offers a flat rate of $5.00 AUD for shipping within Australia and $10.00 AUD to New Zealand, for all orders up to 5kg in weight. The heavy Shipping cost is $20, for orders between 5-20kg. We use Australia Post with tracking, or a courier service when more convenient and cost-effective.
If a product is in-stock when ordered, we will dispatch within 3 business days, and will send you an email confirmation. This means that if you are in a capital city it should arrive within 4-6 business days through Australia Post. We cannot guarantee delivery times as we use Australia Post, and unfortunately their delivery timeframes are out of our control. If you require an urgent order please contact us and we will arrange Express Post or courier for a minimal fee.
Please email us at firstname.lastname@example.org and we will provide a quote, taking into account your location and the weight of the goods.
Change Merchants offers a 30 day return period to make sure that you're absolutely satisfied with your product. While we aim to please, we do have two important rules:
If you would like to return a product please contact us and we will arrange for the product return. Once we receive your returned product we'll provide a refund equal to your full purchase price.
If the product that you receive is faulty or different to the product that you ordered please contact us and we will arrange for an exchange or refund at your request. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
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